REFUND POLICY
Cancellation Policy: Customers can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45 days for the refund transfer to be completed. The refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.
Please understand all newly founded business entails risk along with consistent effort and action. If you're not willing to accept that, this might not be for you. Imperial builds a product with a history of success for both new and experienced entrepreneurs, without clicklynews post delivery management (with the exception of ads management subscription).
clicklynews makes no implications, warranties, promises, suggestions, projections, representations or guarantees whatsoever to you about future sales or results, or that you will earn any money, and that we have not authorized any such projection, promise, or representation by others.
clicklynews support is available if you have any questions regarding the future final product or any other questions prior to placement of order.
Please contact us at info@clicklynews.com , Monday thru Friday 6:00 AM - 4:00 PM Coordinated Universal Time (UTC).
As soon as you place an order the process begins very quickly which involves several non-recoverable costs which are immediately incurred on the behalf of Imperial. Therefore, after 24 hours of order placement, full refunds will be denied per our legal agreement.
If you are eligible for a refund, the refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.
NOTE: Any White-Label services (including stores and ads management) are not refundable nor cancellable.
Unreasonable Claims / Fair Use Policy
Our team closely monitors unusual return patterns and activity, therefore if we suspect fraudulent activity within your account, we may have to withhold issuing a refund or block your account and any associated accounts entirely.
Fraudulent activity includes but is not exhaustive to: claims relating to orders not being received, ordering and returning higher than the average return rate, unusual patterns of returns activity, 'change of mind' with no explanation etc.
Reasons Eligible for 100% refund
Refund request within 24 hours of order creation
Product not delivered
Store has technical/grammatical errors or does not function which Imperial cannot fix within 30 days of store delivery
Reasons Not-Eligible for refund
Purchased a discounted bundle and decide not use all products
Ads Management program has begun
Results of sales
Inactivity or effort from your part resulting in poor performance
Unsatisfied with the store design
Purchase of a downloadable digital product
Store restricted, banned, or non-accessible for reasons not directly related to Imperial Ecom or future Non-Imperial Ecom policy changes
Reasons Eligible for partial refund
Other circumstances not listed in this agreement which caused dissatisfaction because of Imperial Ecom.
Refundable amount for partial refunds
35% for the orders under $499 USD
45% for the orders above $499 USD
In order for any refund consideration, the refund process form is required to be completed to begin an investigation.
Again, please let us know if you have any questions and thank you for your understanding.
info@clicklynews.com Team